FAQ

Our return policy allows you to return items within 30 days of the purchase date. The item must be unworn, unwashed, and in its original condition with all tags attached. Please refer to our refund policy for more details.

To initiate a return, please contact our customer service team to request a return authorization. Once approved, you will receive instructions on how to return the item(s).

Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.

Customers are responsible for return shipping costs unless the item is faulty or damaged upon receipt. We recommend using a trackable shipping service to ensure the safe return of your item(s).

We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Sale items are final sale and not eligible for return or refund unless they are faulty or damaged upon receipt.

If you receive a faulty or damaged item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund as soon as possible.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at lilsboutique1@hotmail.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.